Services
Value Added Service
After-sales-service Backup:
Our young and well-trained service team of M&M executives and a dedicated network of 160 service points effectively cover the nation-wide customer locations. They are well-trained and always eager to attend to any service need that may arise in the context of customer’s operations.
Service Convenience:
By virtue of the wide spread network, we have been able to maintain service centers within a radius of 75 kms in key markets in India. In most of the locations, we are providing 24×7 services at customer sites. This has been acknowledged and appreciated by customers.
Spare Parts Backup:
Keeping in mind the extensive use of our machines, we have ensured that required parts are stocked throughout our dedicated network and can be accessed by customers at a short notice.
AMC'S & Warranty
CAMCs / AMC’s
A package customer made as per customer’s requirements. Provide total peace of mind to the customer enabling him to have higher attention to his core business. The Package comes in Fully Loaded version (i.e., CAMC) whch includes agreed number of Preventive maintenance services and includes almost all parts (including but not restricted to consumables, e.g., filters, oil, hoses, belts etc) as well as unlimited breakdown services. The version least loaded involves agreed number of Preventive maintenance services along with consumables, e.g., filters & oil.
Installation
We provide total solutions to the customer once the DG set is purchased. We provide specialized services for Installation & Commissioning to ensure that the I&C is done as per the laid down guidelines and hence affecting the product’s operating life positively. Customer can just place an order and relax.
We have a set of videos with a detailed demonstration of the installation and commission process for Mahindra Powerol diesel generators. Click on the videos for assistance.
Mahindra Powerol- Spare Part's
Mahindra Powerol has a strong network of 138 service dealers called MAGEICs (Mahindra Authorised Gensets & Industrial Engines Centers), spread all over the country. Supplies of Spare parts to all our valued customers are catered through these MAGIECs network. All our MAGIECs are well trained to maintain adequate stocks of spare parts, based on the MAHINDRA Inventory Management system. The inventory levels of all the MAGIECS are regularly monitored & reveiewed by our CCMs and HO, to ensure total customer satisfaction
We have a well established & state of the art Central Spare warehouse at Wagholi, Pune where sufficient is maintained and monitored to cater the spares requirement to all the MAGIECS. Well defined systems are in place at this central depot, to meet the most stringent expectations of the customers.
Also, for some other crucial parts we have direct arrangement in place wherein spare parts are supplied directly from vendors to our MAGIECS.